Sheratton Regency Hotel Mombasa, Mombasa ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Moi Ave, Mombasa, Kenya

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Room

Max:

2 persons

60 m²

Bed options:

1 Double bed

Shower

Air conditioning

room details

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King Room

Max:

2 persons

50 m²

Bed options:

1 Double bed

Shower

Balcony

room details

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King Room

Max:

1 person

30 m²

Bed options:

1 Single bed

Shower

Balcony

room details

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Getting around

A list of all available modes of transport

City Center

Mombasa4600 ft

Airports

Moi (MBA) 15.4 mi

Vipingo Estate (vpg) 20.4 mi

Train

Mombasa Train Station1700 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Free parking

Baggage storage

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Allergy-free rooms
Elevator
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Golf course
Sports trainer
Aerobics

Guest Parking

Shared kitchen
Electric kettle

Services

Paid shuttle service
Room service
Housekeeping
Car rental
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Playpen
Children's buffet
Children's play area

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Outdoor swimming pool
Night club
Entertainment
Sun terrace
BBQ facilities
Jacuzzi

Room features

Air conditioning
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Shared kitchen
Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Location

Moi Ave, Mombasa, Kenya

Map view

Moi Ave, Mombasa, Kenya

City landmarks

Museums

Fort Jesus

2.8 mi

Mageso chember

Lunatic Line

2200 ft

Langoni Road near Digo Road

Shree Parshva Vallabh Jain Temple

3500 ft

Church

Mombasa Memorial Cathedral

4600 ft

Mwembe Aboud Road

Lord Shiva Temple

4200 ft

Moi Ave

Senator Casino Mombasa

2400 ft

Shopping Area

City Mall

3700 ft

Makadara Grounds

3800 ft

Baps Shri Swaminarayan Mandir

3700 ft

Crystal Estate Properties

3700 ft

Malindi - Garissa Rd

Tana River Primate Reserve

1500 ft

Mombasa Island

1.2 mi

Bridges

Nyali Bridge

1.4 mi

Kilindini Harbour

1.1 mi

Mosque

Mandhry Mosque

1.1 mi

Mombasa

Swahili Cultural Centre

1.1 mi

Next to Likoni Ferry

Florida Nightclub and Casino

1.3 mi

Near Rama Apartments

Light House

1.3 mi

Mombasa Harbour

1.2 mi

Public Building

State House

1.3 mi

Mama Ngina Dr

Mombasa Waterfront

1.3 mi

Buxton Round About

Buxton Junction City Clock

1.3 mi

Casinos

Golden Key Casino

1.5 mi

Near Ndia Kuu Road

Old Town

2.8 mi

Burhani Gardens

2.8 mi

Near Old Kilindini Road

Leven House

2.8 mi

Nearby

Garden

Uhuru Garden

1500 ft

Moi avenue

Mombasa Tusks

1500 ft

Haile Selassie Avenue Box 81117

Shree Cutch Satsang Swaminarayan Temple

1500 ft

Opposite Uhuru Gardens

Pembe Za Ndovu

1500 ft

Restaurants

Temptations Icecream & Coffee

1000 ft

Moi Avenue Opposite Jubilee Insurace Bldg

AL Diwan Arabian Food

2100 ft

Haile Selassie Rd

Fontanella Steakhouse & Beer Garden

700 ft

Moi Ave City Centre City House

Al Hasmi Restaurant

700 ft

Moi Avenue Opposite Toyota Kenya Express House

Canton Malaysian Chinese Restaraunt

700 ft

Moi Avenue

Kenchic

700 ft

Moi Avenue

Cafe Bon Appetit

700 ft

Moi Avenue Opposite Paramount Bank

Kulthum Barbeque

1800 ft

Haile Selassie Avenue corner of Shimoni Rd

Shehnai Restaurant

1200 ft

Fatemi House

Sizzling Flames

900 ft

Kwa Shibu Road

Singh Restaurant

2600 ft

Mwembe Tayari Road

Il cova

3000 ft

Il Cova

Cafe Stavrose

1200 ft

Syndicate Building

Reviews and Ratings

Feedback from previous guests about their experience.

56%

liked the hotel and would stay again

5.6/10

Guest rating

Rooms

5.0

Location

6.6

Service

5.8

Dining

6.0

Harold

United States of America, April 2025

5.0/10

My stay at Sheratton Regency was quite disappointing overall. Despite the great pool and a prime city center location, my room was poorly maintained, and the noise from nearby clubs seriously impacted my sleep. The staff were friendly and helpful, but that couldn't fully make up for the lack of basic amenities and ineffective service.

Rooms

5.0

The room I stayed in had issues like broken door locks and inadequate cleanliness. Additionally, there were loud noises from a club next door, making it hard to rest.

Service

5.0

The staff were genuinely kind and tried their best to assist, but they often fell short on fulfilling requests. For example, I experienced delays in maintaining basic services like hot water.

Location

8.0

The hotel is perfectly located in the city center, close to attractions, which is convenient for getting around.

Dining

5.0

Breakfast was poorly prepared, though the staff in the dining area were nice and polite.

Facilities

6.0

While the pool was a decent size and clean, there were not enough kitchen utensils for self-catering, which could be improved.

Jon

United States of America, April 2025

5.0/10

During my stay at the hotel, I had a mix of experiences. The staff was genuinely kind and helpful, especially Joe and Faith, but the noise from the nearby nightclubs kept me up at night. While I appreciated the central location, it was hard to get restful sleep due to the loud music. Overall, my expectations were not fully met, so I left feeling disappointed.

Rooms

5.0

The 'VIP' room I stayed in was disappointing, with an unpleasantly smelly microwave and stained seating. My requests for basic amenities like hot water and more towels were not fulfilled, leaving me frustrated.

Service

9.0

The staff members were fantastic, especially in addressing my concerns and guiding me around, which I truly appreciated. Their kindness stood out during my stay.

Location

5.0

The hotel is in a central area, but being next to nightclubs meant loud music blared until the early hours, making it hard for me to sleep.

Dining

7.0

I didn't get much chance to dine, but I heard the breakfast options were fresh and generous, catering even to vegetarians, which sounded promising.

Facilities

5.0

The hotel offers various facilities like room service and tours, but I felt the management needs to focus on basic maintenance and responding to guest needs more effectively.

Kyle

United States of America, March 2025

6.8/10

My stay at Sheraton Regency Hotel in Mombasa was disappointing. The central location was convenient, but it couldn't make up for the loud noise from the surrounding nightclubs that kept me awake. Additionally, the service was lacking with inadequate room facilities and poor follow-through on requests.

Rooms

5.0

The room I stayed in had several issues. there was no hot water, and the living area furniture was stained. I found the amenities lacking, especially considering the price I paid.

Service

5.0

The front desk staff was polite, but their follow-up on requests left much to be desired. I felt let down by the lack of maintenance and basic services.

Location

5.0

The hotel is in a central spot, convenient for accessing nearby attractions. but the proximity to nightclubs made it impossible to get a good night's sleep.

Dining

5.0

Dining options seemed limited and poorly executed. while I appreciated the kindness of the staff, it didn't compensate for the overall dining experience.

Facilities

5.0

The hotel offered basic facilities like room service and car hire, but I found the overall maintenance lacking. it felt like they weren't living up to the promised amenities.

Harry

United States of America, March 2025

5.0/10

I had a mix of experiences during my stay. While the breakfast was delicious, the issues with the facilities and service left me disappointed. The location was great, but disturbances from nearby bars interfered with my rest.

Rooms

5.0

The room cleanliness was satisfactory, but I found the amenities lacking. There was no hot water, and I encountered stains on the furnishings.

Service

5.0

The service was generally unhelpful. My requests went unfulfilled, and when I needed assistance, the follow-up was inadequate.

Location

8.0

The hotel is ideally located next to a night club and near the town center, which was perfect for my activities but also led to noise issues.

Dining

7.0

Breakfast was a highlight, with great coffee and a hearty selection. However, accessing kitchen facilities at night was frustrating.

Facilities

5.0

Facilities were disappointing, with no access to a kitchen for hot water and insufficient maintenance throughout the hotel.

Frank

United States of America, February 2025

6.6/10

My stay at Sheratton Regency Hotel was quite disappointing. While the breakfast was nice and the pool was decent, the overall experience was marred by maintenance issues and unfulfilled requests. I expected better for the price I paid, especially regarding basic amenities and service.

Rooms

5.0

The room I stayed in lacked hot water and had issues with the amenities. Stains on the furniture and a neglected microwave didn't meet my expectations.

Service

5.0

The front desk staff seemed overwhelmed, and my requests were often unfulfilled. Communication was poor, and that contributed to a frustrating experience.

Location

7.0

The hotel is conveniently located near the town center, making it easy to explore the area and enjoy nearby attractions.

Dining

6.0

Breakfast was nice, with options available for different tastes, including vegetarian dishes, though the overall dining experience could improve.

Facilities

5.0

While the hotel offered various facilities like room service, the lack of basic upkeep and maintenance diminished their value.